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The Quest for Global Competitiveness Through National Quality and Business Excellence Awards

Report of the Symposium on Quality and Business Excellence Awards, Nadi, Fiji, 18–20 September 2001 (SYP-23-01)

©APO 2002, ISBN: 92-833-2332-7




The APO has recognized for some time that productivity and quality awards that which recognize excellent organizational performance have emerged as a significant component of productivity and quality improvement strategies of many countries. A leading example is the well-known Malcolm Baldrige National Quality Award, which the USA launched in 1988. Since then, it has become a major driving force in revitalizing the competitiveness of American firms in the global economy. Now recognized as a de facto global standard on management systems and practices that lead to performance excellence, It has influenced other countries in establishing similar awards such as the European Quality Award, the British Quality Award and the Japan Quality Award.

Today, there are more than 70 countries with similar quality and business excellence award systems. Among the APO member countries, some 13 countries have introduced quality award systems, often with the assistance of technical experts deputed by APO. This testifies to the increased global interest in the promotion of such awards at the national level. While many countries have modeled after the Baldrige Award, Japan’s Deming Prize, and European Quality Award in developing their award systems, others have evolved their own evaluation criteria and systems taking socio-cultural backgrounds in view.

Many member countries have expressed a desire to promote sharing of experiences so as to enhance the effectiveness of such award systems and also motivate those member countries that have not adopted such systems. Against this background, the APO organized a Symposium on Quality and Business Excellence Awards in September 2001 in Fiji. The symposium was a platform for closer deliberations among participants from APO member-countries to gain new insights on the national strategies and initiatives for promoting quality and business excellence awards; discuss issues related to the design and promotion of such awards; and explore possible areas of collaboration in the areas of harmonization of awards including the framework and assessment process, exchange of best practice information, and joint research and studies.

This book is a compilation of contributions to, and discussions within, the symposium. We trust that the publication will be useful to member country governments who are contemplating on establishing national quality and business excellence award systems to improve the competitiveness of their industries. The APO would like to thank the government of Fiji for hosting the symposium and the resource persons who provided their knowledge and expertise. Our special thanks are due to Dr. Luis Ma. R. Calingo, resource person for the symposium and editor of this publication, for his total commitment and effective leadership during the symposium and for bringing this publication to completion.

Download the entire e-book (1.47Mb)
Part I. Integrated Summary
National Quality and Business Excellence Awards: Mapping the Field and Prospects for Asia Dr. Luis Ma. R. Calingo
Part II. Resource Papers
The US Malcolm Baldrige National Quality Award – Recent Developments, Processes, and Applicability to the Asian Setting Dr. Luis Ma. R. Calingo
Business Excellence Awards – The Australian Experience Norbert Vogel
The European Experience: Development of the EQA and Future Trends Celal Seçkin
Part III. Selected Country Papers
Fiji Vijay Singh
Indonesia Sutanto and Fachrurozi
Islamic Republic of Iran Parviz Assi
Japan Shigeru Ueda
Malaysia Mohamad Muzaffar
Abdul Hamid
Mongolia Shagdarsuren Nurmaa
Nepal Kush Kumar Joshi
Philippines Carlos A. Sayco, Jr.
and Elena A. Cruz
Singapore Lim Yoon Foo
Sri Lanka Wasantha B. Meewaddana
Thailand Dhawatchai Tangsanga,
Boondee Bunyagidj
and Somchart Noisirisuk
Vietnam Duong Xuan Chung
Part IV. Appendices
List of Participants and Resource Persons
Program and Schedule

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