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Knowledge Management: Case Studies for Small and Medium Enterprises

This casebook is an accompaniment to the Facilitators’ Guide. It describes real-time experiences of SMEs that have successfully implemented KM to provide guidance and inspiration to SME owners and managers and stimulate them to follow these exemplary cases.

Mr. Naoki Ogiwara, Japan, served as the volume editor.

©APO 2009, ISBN: 92-833-7088-0

ABOUT THE BOOK

bookKnowledge management (KM) has generated considerable interest over the years. Numerous books and articles have been written on the subject, and many conferences on KM have been convened. In our attempt to understand how KM may enhance and promote productivity, the APO has also organized three international conferences and several study meetings, seminars, workshops, training courses, study missions, and research on KM practices in member countries. Through these endeavors, we noted that while KM is well entrenched and practiced among large organizations, this is not the case in the vast majority of small and medium enterprises (SMEs). Our own research indicated that SMEs are far behind in terms of KM implementation in most member countries and that KM is either poorly understood or understood differently by SMEs. Our experience also suggests that while it is easy to talk about KM, it is not necessarily easy to practice it. This in a sense is compounded by the fact that there is no one “right” way to implement KM. Likewise, there exists very little literature on KM implementation at the SME level.

With a view to assisting SMEs in member countries in applying KM, the APO thus developed an APO KM Framework, as well as a practical and simple approach for implementing KM in SMEs. Knowledge Management: Facilitators’ Guide for utilizing the framework was published thereafter. This casebook is an accompaniment to the Facilitators’ Guide. It describes real-time experiences of SMEs that have successfully implemented KM to provide guidance and inspiration to SME owners and managers and stimulate them to follow these exemplary cases.

I thank the editor of this volume, Mr. Naoki Ogiwara, and the authors for their contributions.

Shigeo Takenaka
Secretary-General
Tokyo, September 2009

 
Download the entire e-book (1.7Mb)
INSIDE THE E-BOOK
Foreword
Acknowledgments
Introduction
Summary of Case Studies
KM Cases at Small and Medium Enterprises
1. Keppie Design: KM in a Scottish Architectural Practice
2. Care Service Improvement Partnership (CSIP)
3. AdvancedTEK International Corp. (AIC)
4. Arbor Technology
5. Qian Hu Corporation: Knowledge-based Ornamental Fish Farm
6. Goldsun Advertising and Marketing
7. Japan Gore-Tex (JGI): Sustainable Knowledge Creation for Innovation
8. Migakiya Syndicate: Cluster KM for Businesses Co-Creation among SMEs
About the Authors
 

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