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e-Books on Industry and Services


Knowledge Management Tools and Techniques Manual

Dr. Ronald Young, United Kingdom, served as the volume editor.

©APO 2010, ISBN: 92-833-7093-7


bookKnowledge Management Tools and Techniques documents and provides an easy-to-understand approach to the common methods, tools, and techniques often used in knowledge management (KM). In particular, it attempts to provide trainers and facilitators in national productivity organizations, small and medium enterprise owners, and other users with practical, in-depth understanding of the core tools and techniques widely used in undertaking KM in an organization. This volume also includes useful Web site references, video links, templates, and instructions to provide answers to frequently asked questions concerning the tools and techniques needed for KM implementation and which have been brought up numerous times by participants in APO projects as well. It is hoped that the easy to follow guidance provided will be helpful to all organizations venturing into KM and make a useful addition to the literature on the subject.

This manual can best be read in conjunction with Knowledge Management: Facilitator’s Guide published by the APO in 2009. Both publications were made possible by the collaborative endeavours of experts and practitioners engaged in KM from around the world including the USA, UK, Japan, Singapore, and the APO Secretariat who first met at an expert group meeting in Singapore in August 2009 and subsequently remained in contact virtually by utilizing some of the KM tools mentioned in this volume. Notably, the group used free Wiki technology during the production of this manual, which can be accessed at apokmtools/home/.

I am very grateful to Dr. Ronald Young and his colleagues for this new APO publication.

Shigeo Takenaka
Tokyo, August 2010

Download the entire e-book (2Mb)
Linking the KM Tools to the APO Five-Step KM Process
I. 20 Essential KM Methods and Tools to Consider
Non–IT Methods and Tools
1. Brainstorming
2. Learning and Idea Capture
3. Peer Assist
4. Learning Reviews
5. After Action Review
6. Storytelling
7. Collaborative Physical Workspace
8. APO Knowledge Management Assessment Tool
9. Knowledge Café
10. Communities of Practice
11. Taxonomy
IT Methods and Tools
12. Document Libraries Leading to a Document Management System
13. Knowledge Bases (Wikis, etc.)
14. Blogs
15. Social Network Services
16. Voice and Voice-over-Internet Protocol (VOIP)
17. Advanced Search Tools
18. Building Knowledge Clusters
19. Expertise Locator / Who's Who
20. Collaborative Virtual Workspaces
II. Six Further Highly Recommended Tools
Non-IT Methods and Tools
21. Knowledge Worker Competency Plan
22. Knowledge Mapping
23. KM Maturity Model
24. Mentor / Mentee Scheme
IT Methods and Tools
25. Knowledge Portal
26. Video Sharing
III. Appendixes
A. KM Tools and the APO KM Framework
B. A Solution for the Ethnic Visions Case Study
C. Some Recommended KM Websites, KM Blogs, and KM Books


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