e-Books

thumb_is01

Compendium of Best Practice Case Studies in Asia (PDF 1.9MB)

Year
2004
ISBN
92-833-7034-1
Subject
Industry and Services
Book Description
This compendium documents the APO Best Practice Network (BPN) learning-and-sharing phase. The case studies from APO members Japan, Malaysia, the Philippines, Singapore, and Thailand plus Australia are conveniently divided into sections on the balanced scorecard, frontline customer service, and people performance evaluation practices.
Page Top