A collaboration between co-authors from six APO member countries plus the UK, this volume addresses the importance of increasing the productivity of all engaged in knowledge work in the public sector. The eight chapters review principles underlying effective practices of knowledge workers, explain how their productivity can be assessed, and recommend future directions to improve organizational knowledge productivity to add value to public services in an era of innovative changes affecting all socioeconomic spheres.
Case studies of KM applications in public-sector organizations in India, the Republic of Korea, Malaysia, Singapore (two), and Thailand, accompanied by an explanation of the APO public-sector KM framework.
This casebook is an accompaniment to Knowledge Management: Facilitators’ Guide, with case studies from Scotland and the UK as well as from APO members the ROC, Japan, Singapore, and Vietnam. It is meant to inspire and guide more SMEs to apply KM techniques.
Multiple case studies from each of nine APO member countries plus the results of national surveys on the status of KM document how practices are shifting focus to excellence in strategic innovation and learning through KM.