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Impact of Business Excellence/Quality Awards on Enterprises (PDF 3.7MB)

Year
2011
ISBN
978-92-833-2417-1
Subject
Industry and Services
Book Description
An assessment of the impact of existing BE/QA frameworks on 74 private-sector organizations responding to a questionnaire, focusing on those in the ROC, India, Japan, Singapore, and Thailand. The survey results, output of 21 discussion groups, and interviews with 13 award winners are analyzed.
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