2010 Business Excellence Global Conference
9-10 November, Singapore
SPRING Singapore, designated by the APO as its Center of Excellence for Business Excellence, is
hosting the 2010 Business Excellence Global Conference in Singapore 9-10 November 2010.
The two-day conference is a great opportunity for companies, government officials, students –
everyone who may be interested in productivity and business excellence – to hear first-hand and
learn from renowned experts and speakers from BE award-winning organizations.
Some of the key highlights are:
- Dr. Curt W. Reimann, Senior Scientist Emeritus, National Institute of Standards and Technology,
USA; First Director, Baldrige Award; recipient of the Distinguished Rank Award, the highest award
for public service in the USA.
- Shaun Smith, co-author of “Managing the Customer Experience” which reveals how leaders can
build competitive advantage for their organizations through the creation of exceptional customer
experience; catalyst in expanding management focus from tactical issues of customer service to the
broader strategic issue of customer experience.
- Dr. Roy Bauer, CEO, President, Chairman of the Board of Digitiliti, Inc. and former President & COO of Pemstar Inc. — which he turned around to profitability and improved stockholder value by
400%; led IBM Rochester to win the Baldrige Award. Served as Chairperson, Baldrige program
judging panel; author of two bestselling management books.
- Imelda Centeno, Senior Vice President of HROD at United Laboratories (Unilab) Inc., Philippines Quality Award recipient for performance excellence; instrumental in leading Unilab to become
recognized as one of the best employers in the Philippines and ASEAN; recognized by the American
Society for Training and Development for Performance Alignment and Management System –
Driving Culture for High Performance
For more details, see the 
conference brochure. The registration form is included in the
brochure.
Please note: Participants will be responsible for their attendance fees as well as their travel and
accommodation costs.
Fees:
The conference attendance fee is 800 Singapore dollars for registrations made before 10 October 2010 (a discount of SGD100). APO member country participants will get the SGD100 discount after
11 October as well.
Don’t forget to confirm your participation before 22 October 2010!
For more information, Ms. Lim May Hua is reachable at (phone) 65-6279-3157 or on her mobile,
96838019.
