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The report highlights APO initiatives for improving productivity and enabling member countries to become future-ready, as well as the impact of its efforts to make the industry, agriculture, service, and public sectors smarter through capacity building for technology interventions. Summaries of all 2017 APO projects, events, and international outreach efforts are included, along with the latest information on NPOs.

A collaboration between co-authors from six APO member countries plus the UK, this volume addresses the importance of increasing the productivity of all engaged in knowledge work in the public sector. The eight chapters review principles underlying effective practices of knowledge workers, explain how their productivity can be assessed, and recommend future directions to improve organizational knowledge productivity to add value to public services in an era of innovative changes affecting all socioeconomic spheres.

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