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Influenced by the “new public management” concept, the APO and other institutions are rethinking how to measure productivity in the public sector, since its roles affect the lives of all citizens. Along with overviews of methods used in Australia, Finland, New Zealand, and the UK to improve public services, efforts in eight APO members are examined in detail, focusing on their tax and passport agencies.

To assist practitioners, producers, extension workers, and related professionals in disseminating sustainable agricultural development methods, this manual contains insights and experiences of resource persons on Good Agricultural Practices (GAP).

The spread of globalization means that robust corporations must develop constructive labor-management relations in a variety of contexts. The productivity movement in Japan has always been inextricably linked with good labor-management relations, and this volume examines their evolution to maintain a balance between productivity improvement and mutual respect between the two parties, which could be adapted to any context.

Developed in the late 1990s, MFCA is an environmental management tool since it increases the transparency of material flows, thus decreasing waste. This easy-to-understand manual contains six modules and a case study.

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