This publication is a culmination of the APO’s multipronged endeavor to measure productivity holistically. Its unique approach aggregates the productivity indices of individual input variables into a single measure of performance. It can serve as a handy tool for member countries to set policies for sustained productivity excellence and continuous improvement.
Compiled by an expert international panel, the APO Manual: Public-sector Productivity is structured into 11 modules addressing the diverse needs and challenges of APO members but easily adapted for economies at any development stage. The case study methodology, practical information on upgrading organizational performance through best practices, class exercises, and extensive bibliography make it ideal for training purposes and as a reference for productivity professionals seeking to improve public services for citizens.
Innovative leadership, as distinct from traditional management, is required for the public sector to be more transparent, accountable, and engaged with citizens. This publication assesses the public sectors in APO members, proposes 10 key principles of leadership and steps for incorporating innovation and productivity at all levels, and provides resources and tools public-sector leaders can utilize now and in the future to improve service provision sustainably.