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The public sector in the Philippines faces complex challenges. For example, siloed operations of public-sector organizations significantly hamper the productivity of their efforts and services. Through the public service value chain (PSVC) framework, public-sector organizations can maximize the value of their services. This approach maps out the sequence of activities and processes to ensure that each step contributes to the desired outcomes. Analyzing each link in the value chain identifies inefficiencies, fosters innovation, and improves service quality, transforming traditional bureaucratic processes into dynamic, responsive, more productive, citizen-centric services.
A Technical Expert Services (TES) project on the PSVC for the Philippines was organized with sessions conducted in both the face-to-face and online modality, 23–27 October and 1 December, respectively. Thirty-five participants from the Development Academy of the Philippines (DAP) and Department of Interior and Local Government attended. Two resource persons from Brazil facilitated the sessions on business process management, PSVC development methods, building trust and confidence in public institutions and horizontal governance, monitoring and evaluating value chains, and using software tools for designing and sharing value chains. Participants engaged in group discussions and exercises and developed a PSVC manual and postproject plans under expert guidance.