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Delegates from Sri Lanka at the APO Secretariat during the Individual-country Observational Study Mission on Quality Customer Service through Productivity Enhancement on 19 May. (L–R): National Productivity Secretariat Assistant Director (Training and Promotion) Aluthge Don Yashika Anandani; Bank of Ceylon Business Process Re-Engineering Project Chief Manager Thavamanydevi Mohanasundaram; APO Secretary-General Mari Amano; Bank of Ceylon Business Process Re-Engineering Project Senior Manager Jayakody Arachchige Lakshman Jayakody; Bank of Ceylon Uva Province Office Assistant General Manager Thennakoon Mudiyanselage Thilekeratne Tennakoon; and APO Industry Department Director J.M. Thilaka Jayasundara.