Workshop on TQM Advanced Tools for Productivity Specialists

Total quality management (TQM) is a comprehensive management philosophy and systematic approach focused on continuously improving products, services, and processes through the involvement of everyone in an organization and a strong emphasis on customer satisfaction. It integrates quality into organizational activities to support continuous improvement, customer value, productivity, and long-term organizational excellence.

This practical workshop on advanced TQM tools is designed for productivity and quality practitioners and institutional representatives seeking to improve service quality, work processes, and organizational productivity via applications of AI, smart concepts, and the IoT. Through interactive lectures, case studies, group exercises, and hands-on workshops, participants will strengthen their ability to analyze processes, identify quality gaps, solve operational problems, and implement data-driven improvement initiatives.

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