Home  »  » Compendium of Best Practice Case Studies in Asia (PDF 1.9MB)


Year 2004
Description This compendium documents the APO Best Practice Network (BPN) learning-and-sharing phase. The case studies from APO members Japan, Malaysia, the Philippines, Singapore, and Thailand plus Australia are conveniently divided into sections on the balanced scorecard, frontline customer service, and people performance evaluation practices.
Download ind-01-cbp
Translate »