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Corporate environmental responsibility (CER) is demonstrated by continuing commitment by industry to act in environment-friendly ways and contribute to overall environmental improvement while carrying out business. [Read More]
Corporate social responsibility (CSR) is the concept that organizations have an obligation to consider not only the interests of customers, employees, and shareholders but also of [Read More]
Entrepreneurship is the practice of starting new organizations, especially new businesses, generally in response to opportunities. Creative entrepreneurship focuses on the process of creating new and/or [Read More]
To monitor customer satisfaction and to take action to improve it, a number of different methods have been developed. The Customer Satisfaction Index (CSI) is one [Read More]