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Year 2022
Author(s) Dr. Antonio Weiss
Description Public services, comprising at least 20% of GDP in most APO members, matter enormously to productivity. The benefits of public service digital transformation can improve the working experience of public-sector employees as well as the lives of citizens. In this P-Insights report, Dr. Antonio Weiss sets out 10 principles to overcome the challenges faced in implementing digital transformation in the public sector.
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