|Global travel restrictions during the pandemic affected the hotel industry across the APO member countries. To understand the productivity levels of the sector and benchmark it, the APO and Singapore Tourism Board conducted a study across seven major cities. This report summarizes the outcomes of the research and serves as a guide for improving overall hotel productivity in the region. The publication provides insight into the steps for enhancing hotel service quality, ensuring continuous improvements to sustain long-term growth, and raising the value and appeal of hotel-related employment. It also provides information on innovative strategies and technologies used by different hotels.