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| Year | 2025 |
| Title | Service Quality Standards for the Public Sector |
| Author(s) | Richard E. Mallory |
| Description | Governments around the world are seeking new ways to deliver efficient, effective, and transparent services. A new P-Insights report, Service Quality Standards for the Public Sector, introduces the ASQ/ANSI G1:2021 standard as a practical framework for improving service quality across all levels of government. The report explains how ANSI G1 enables public agencies to evaluate performance objectively using measurable outcomes, maturity scoring, and best practice workflows. Unlike traditional models such as ISO 9001, this approach allows for detailed analysis at the unit level, helping leaders identify high-performing areas and those needing improvement. The framework also supports both internal self-assessment and third-party review, while minimizing administrative burden. With global relevance, ANSI G1 offers a path toward more accountable and citizen-focused governance, enabling better oversight, resource allocation, and public trust. This model is particularly relevant to policymakers, agency leaders, and quality management professionals worldwide. |
| Citable URL | https://doi.org/10.61145/SZRA3943 |