Development of Public-sector Productivity Specialists

The overall aim of this course is to establish a high-performance culture by developing the capacity of leaders in the public sector. Public-sector organizations have been undergoing major reforms in response to the increasing demand for high-quality services from citizens. This is accompanied by the need to increase accountability, customer orientation, and performance of public-sector professionals to provide efficient, high-quality services.

While advances in technology adoption have played a major role in the enhancement of public service delivery, they have also shown the need to upskill public-sector professionals and emphasize continuous improvement in their capacity as frontline actors in public service delivery. This course is aimed at building up and expanding pools of public-sector productivity specialists in APO members.

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