As the world gradually recovers from the pandemic, the hospitality sector is still rebuilding. Limitations on direct human contacts, currency fluctuations, and increased fuel and electricity prices are all anticipated to persist. Yet, where movement restrictions were lifted, tourist numbers increased. According to a CBRE report in 2022, the equivalent number of pre-pandemic tourist arrivals […]
The APO-AB Program aims to enhance the capability of NPOs or their affiliated organizations to act as CBs. This is expected to build APO brand awareness, cultivate and expand a community of experts, and raise APO visibility as a global leader in productivity. It will also elevate the role of NPOs from training providers to […]
COP26 adopted the Glasgow Climate Pact 2021 as part of efforts to limit the global temperature rise to 1.5°C. While it focused on mitigating emissions, adaptation to climate change, financing, and collaboration, the recently concluded COP27 reaffirmed commitments to limit the temperature rise. It went a step further through an agreement to provide “loss and […]
According to research conducted by Accenture in 2022, 61% of customers reported that their priority had changed due to external factors such as the pandemic, inflation, and climate change. These have influenced the ways customers interact with companies, and CX design also evolved to satisfy new expectations. CX design is a concept to improve products […]
Lean is a methodology that focuses on reducing waste and increasing efficiency in organizational processes. It is based on the concept that continuous improvement requires all processes that do not add value to be eliminated. This method can be applied in any sector. On the other hand, DX maximizes technology use to improve organizational operations, […]
