Workshop on Innovative Transformation for Lifestyle and Service Sectors

Venue -
Singapore

The COVID-19 pandemic caused significant changes in the lifestyle and service sectors, including remote work, social distancing, and altered business hours. These trends will likely persist postpandemic. It has thus become imperative for the sectors to elevate both managerial and employee skills, reimagine business models, and boost productivity, particularly through the integration and adoption of […]

Training Course on AI Applications in the Service Sector

Venue -
APO Secretariat

According to a study by Accenture, AI has the ability to increase productivity by 40% or more. Through data collection, automation, decision-making, and cybersecurity, AI can boost profitability by an average of 38%. This can help free up valuable time for employees. Applications of AI in the service industry particularly boost productivity, client happiness, data-driven […]

Training Course on Applications of Virtual and Augmented Reality

Venue -
Republic of Korea

VR and AR technologies have been rapidly evolving, impacting various sectors and providing new ways of experiencing products and services. A significant shift is observed in how these technologies enhance training, product design, and customer engagement. A 2020 PwC report highlighted the transformative power of VR and AR for businesses and the economy as a […]

Training Course on Data Analytic Skills for Service-sector Employees

Venue -
Japan

Digital upgrading is essential for all businesses to improve productivity and stay competitive. The foundation of this transition is the data generated from all aspects of operations, which, with appropriate collection, processing, and analysis, help to optimize management, understand demand, and facilitate innovations that better satisfy the needs of customers. Many efforts for digital transformation […]

Multicountry Observational Study Mission on Enhancing the Participation of Persons with Disabilities

Venue -
APO Secretariat

According to a recent report by ESCAP, the Asia-Pacific region is home to more than 700 million PWDs. That number is expected to grow due to population aging, health conditions, and natural disasters. Despite this expected increase, PWDs continue to face multiple barriers in their participation in society and are frequently marginalized in development, hindering […]

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