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Knowledge Management: Facilitators’ Guide

This book provides easy-to-follow instructions on delivering training in the APO KM framework, including detailed notes on the key messages of each slide, trainer’s notes, and making the transition to the next slide.

Mr. Praba Nair, Singapore, and Mr. Kamlesh Prakash, Fiji, served as the volume editors.

©APO 2009, ISBN: 92-833-7087-2

ABOUT THE BOOK

bookThe economies of APO member countries, as in the rest of the world, are becoming more knowledge based. Today knowledge holds greater importance in our lives and is considered the key to growth and innovation. It is also widely agreed that productivity and growth have become more dependent on knowledge, and for these reasons it needs to be managed better.

Recognizing the importance of knowledge management (KM) to the economies of its member countries, and in particular its importance to small and medium enterprises, the APO commissioned a fact-finding mission to leading KM institutions and practitioners in Europe and the USA in May 2007 to study the latest trends and developments in KM and to share their best practices with the rest of Asia. Following that mission, an Expert Group was convened to formulate an APO KM framework, definition, and implementation methodology that would be practical and easy to implement specifically in the Asian context. The group comprised members from India, Japan, Malaysia, the Philippines, Republic of China, Singapore, Thailand, Vietnam, and the APO Secretariat.

The Expert Group developed a framework based on the practical experience in KM from several countries in Asia as well as from the USA, Australia, and Europe. The purpose of the APO KM framework is to provide a common understanding among member countries and emphasize its value for organizational success. The framework is simple and comprehensive, addresses all relevant elements of a KM solution, and serves as a reference for all types of organization aiming to improve performance through KM. Upon endorsement of the APO KM Framework, another Expert Group was established in March 2008 to develop a training guide and implementation approach based on the framework.

The objective of this guide, developed by representatives from India, Malaysia, Singapore, the Philippines, UK, and the Secretariat, is to help KM trainers and consultants in NPOs to understand KM and provide guidance for its implementation. This Knowledge Management: Facilitators’ Guide provides easy-to-follow instructions on delivering training in the APO KM framework, including detailed notes on the key messages of each slide, trainer’s notes, and making the transition to the next slide. The guide also contains a CD-ROM with soft copies of the Participants’ Guide and ready-to-use PowerPoint presentation slides for KM facilitators which can be customized to meet specific needs. The aim is to provide a simple, structured, systematic approach to implementing KM in organizations. The framework and methodology ensure that no important aspect of KM will be overlooked, while reducing the variety and complexity of KM to manageable tasks. Additionally, the guide also includes summaries of cases of KM implementation in small and medium enterprises to give facilitators better understanding of KM practices in the context of SMEs, as opposed to large organizations. Detailed version of these cases are being published separately as the companion guide for KM facilitators and owners of SMEs.

I am pleased to present the Knowledge Management: Facilitators’ Guide and related materials, which are the culmination of efforts of many experts from the region and beyond over the past 12 months. I would like to record my sincere appreciation to all experts who contributed to the finalization of this guide. It is also my hope that these materials will be used for the promotion and implementation of KM in APO member countries.

Shigeo Takenaka
Secretary-General
Tokyo, September 2009

 
Download the entire e-book (67Mb)
INSIDE THE E-BOOK
Foreword
Acknowledgments
APO KM Framework
Workshop Overview
Module 1: Why Knowledge Management?
Module 2: What is Knowledge Management?
Module 3: APO KM Framework
Module 4: APO KM Implementation Approach
APPENDIXES Appendix 1: Asian KM Cases
Appendix 2: The Case of Ethnic Visions, Inc.
Appendix 3: APO KM Assessment Tool
Appendix 4: Module 4 Workshop Outputs
Appendix 5: Recommended Books on Knowledge Management
Appendix 6: Summary of Case Studies on KM Implementation in SMEs
cd• Knowledge Management Workshop: Participants’ Guide
(MS Word – ZIP format)

• PowerPoint Slides for KM Facilitators
(MS Excel – ZIP format)

The opinions expressed in this publication do not necessarily reflect the official view of the APO. Copyright and other proprietary rights on the editorial content, artwork, photographs, database, and other material included in this publication/presentation material are owned by the Asian Productivity Organization. The contents may be copied or edited for personal, noncommercial use, provided that all copyright and proprietary notices remain intact.
 

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