Center of Excellence (COE)
The APO COE Business Excellence
In 2009, SPRING Singapore was designated by the APO as its center of excellence (COE) for business excellence (BE). This has enhanced synergy among APO member economies in their BE efforts.
The APO COE Events and Activities
Best Practice Sharing
|17–20 October 2011||Business Excellence Global Conference, Singapore|
|18 October 2011||BE CEO Roundtable, Singapore|
|9–10 November 2010||BE Global Conference
About 400 participants from 16 countries, including APO member countries, attended the conference. BE practitioners and experts from the USA, Europe, India, Indonesia, Thailand, the Philippines, New Zealand, and Singapore spoke at the conference.
|8 November 2010||BE CEO Roundtable
Twenty business leaders from various countries attended the CEO Roundtable to share their experiences in steering their organizations through the global economic crisis. Mr. C.V. Jagadish, CEO, Systems on Silicon Manufacturing Company Pte. Ltd., chaired the discussion.
|15–18 December 2009||Conference on Quality Award Winners and APO Regional Meeting on Quality Award Winners and BE Systems in Thailand
The COE facilitated the participation of Mr. C.V. Jagadish, CEO, Systems of Silicon Manufacturing Company Pte. Ltd., a Singapore Quality Award winner, as a speaker at the conference.
|3–4 November 2009||BE Global Conference
About 500 participants from 22 countries, including APO member countries, attended the conference. Experts and BE program administrators from the USA, Europe, Australia, Japan, Thailand, India, New Zealand, Mexico, and Singapore spoke at the conference. There were also presentations by BE/quality award winners from Japan, India, Thailand, Denmark, Australia, Mongolia, the USA, and Singapore.
|24–28 August 2009||Multicountry Observational Study Mission on Quality Awards in APO Member Countries to Japan
This study mission focused on management excellence for SMEs, and the COE provided a speaker from a Singapore SME Business Excellence Award winner, Teckwah Industrial Corporation Ltd., to share best practices with participants.
Competencies of BE Stakeholders
|17–21 October 2011||APO Workshop for BE Consultants, Singapore|
|19–20 May 2011||Workshop to Develop a BE Consultants’ Manual, Singapore|
|24–25 March 2011||Workshop to Develop a Self-help Toolkit on BE for SMEs, Singapore|
Development of a BE Assessors’ Training Manual
This manual comprises a trainer’s guide and a participant’s workbook.
|8–12 November 2010||Regional Training Workshop for Senior BE Assessors
Eighteen participants from 11 APO member countries attended the workshop, which was aimed at enhancing their capabilities to train assessors in their own countries and at gathering their feedback on the Assessors’ Training Manual developed by the COE.
|5–6 November 2009||Workshop for Senior BE Assessors
Eighteen participants from 10 APO member countries attended this workshop, where the core competencies of assessors were identified. The COE worked on the Assessors’ Training Manual as a follow-up to this workshop.
Capability Development of APO members
|11–16 July 2011||One Singaporean expert visited the NPO of Pakistan for Quality Award Assessor Development Training.|
|25–27 January 2011||Visit by a Study Team from the President’s Office, Mongolia, to Singapore, on BE|
|2010||The COE sent experts to Thailand and Pakistan to advise on initiatives to develop or strengthen BE programs.|
|2010||Development of a database on business excellence experts was initiated. This database serves as a useful reference to help APO members identify suitable experts to assist them or organizations in their countries.|
|2009||The COE assigned an expert from 4–7 October to help the Development Academy of Philippines develop an action plan to enhance the Philippine Quality Award program.|
|2009||The COE assigned an expert from 2–3 August to help the NPO of Bangladesh develop an action plan to introduce a quality award program.|
|2009||APO Research Survey on BE Impact on Adopting Organizations
The COE provided inputs on the research methodology, broad areas for investigation, and survey questionnaire for this APO research conducted by Dr. Robin Mann, Director, Centre for Organisational Excellence Research, Massey University, New Zealand. The key research findings were presented at the APO Regional Meeting on BE/Quality Award Systems in Thailand in December. The COE took into consideration the key BE priorities identified through this research in the development of its 2010 and 2011 work plans.
Knowledge Transfer to the COE
|19–25 July 2011||One US expert visited Singapore for enhancing the institutional capability of the APO’s designated COE, SPRING Singapore, in administering the Singapore Quality Award.|
|2010||Two experts from the USA and Europe were assigned to the COE in July to provide advice on the COE’s Assessors’ Training Manual and to share best practices in BE.|
|2009||Two experts from the USA and Europe were assigned to the COE in July to provide advice on the BE Award assessment process in Singapore and to help ensure that the assessment process advocated by the COE continues to be internationally aligned.|
Business Excellence Reference Materials
- Business Excellence Practitioner Training (2MB)
- Business Excellence Assessor Training (667KB)
- Business Excellence Assessor Training Manual: Trainer Guide (667KB)
- Business Excellence Assessor Training Manual: Assessor Workbook (325KB)
- Business Excellence Consultant Training: Trainer Guide (667KB)
- Business Excellence Consultant Training: Slides (3MB)
- Impact of Business Excellence/Quality Awards on Enterprises (3.7MB)
Self-help Toolkit on Business Excellence for SMEs
- Understanding Business Excellence: An awareness guidebook for SMEs (387KB)
- Understanding Business Excellence: An awareness guidebook for SMEs (slide set) (333KB)
- BE Awareness Poster
- Implementing Business Excellence: A guidebook for SMEs (664KB)
- Engaging SMEs in Business Excellence: A guidebook for National Productivity Organizations (161KB)
BE Models in APO Member Economies