According to research conducted by Accenture in 2022, 61% of customers reported that their priority had changed due to external factors such as the pandemic, inflation, and climate change. These have influenced the ways customers interact with companies, and CX design also evolved to satisfy new expectations. CX design is a concept to improve products […]
Lean is a methodology that focuses on reducing waste and increasing efficiency in organizational processes. It is based on the concept that continuous improvement requires all processes that do not add value to be eliminated. This method can be applied in any sector. On the other hand, DX maximizes technology use to improve organizational operations, […]
This P-Talk focuses on innovation ecosystems and their conceptual definition. Hakan Erten, Deputy Director General of the NPO of Turkiye, explores their effects on productivity theoretically and practically. Key elements of these ecosystems and examples from around the world are presented, including the roles of academia in knowledge creation and diffusion as well as of […]
Innovation is viewed as a potential solution to economic and social concerns, and good policy is required to support it. An enabling innovation ecosystem supports governments in evidence-based decision-making and fosters collaboration among stakeholders (ADB, 2021). A lack of knowledge on assessing innovation policies in APO members may impede the implementation of tools/instruments used to […]
Technological advances continue to stimulate the future growth of businesses. In this P-Talk, Dr. Kanagi Kanapathy, Associate Professor, Faculty of Business and Economics, University Malaya, provides insights on how firms can harness the productivity potential of new technologies for continuous improvement. The presentation covers some specific new technologies available on the market and addresses issues […]
