Tourism is one of the world’s major economic sectors, yet its susceptibility to crises like pandemics is undeniable. COVID-19 not only caused a sharp decline in tourism revenue and productivity […]
The pandemic changed how service is provided in the retail industry. SMEs make up a large portion of retailers in APO members, making the sector particularly vulnerable to disruptions. Some […]
The CB Development Program assists NPOs or affiliated organizations in becoming APO-accredited CBs to operate certification schemes of productivity specialists. A CB must build up a pool of qualified assessors […]
BIs are utilized by governments to improve efficiency and effectiveness policymaking efforts and decision-making processes (OECD, 2021). BIs rely on behavioral economics, psychology, and social sciences that can contribute to […]
Until recently, the competitiveness of the tourism sector was largely determined by expansion on the demand side, measured in terms of both the quantity and value of visitors. The economy, […]
