The role of the public sector is to provide quality services and respond to citizens’ and businesses’ needs while developing and maintaining trust in government. In an era of digital governance, IT, the internet, mobile devices, and social media have transformed public service organizations, management, and delivery. The public sector must continue to meet diverse […]
Gamification involves applying game design principles and features in nongaming contexts, like education, customer service, or marketing, to boost user engagement and motivation. It encompasses game creation and development, incorporating mechanics, aesthetics, and storytelling to create captivating, immersive experiences. The integration of gamification and game design principles in customer and employee engagement contexts can lead […]
Reliable supply chains evolve with the efficient management of material, product, and information flows. The rapid development of technology in supply chain management using blockchains, environment-friendly technologies, AI, and automation contribute to optimizing productivity and achieving competitive advantage. However, these technologies expose enterprises to issues related to data security, integration complexity, high implementation costs, skill […]
This P-Talk explores Estonia's remarkable journey to becoming a global digital governance leader, known as e-Estonia. The discussion traces key milestones from the restoration of independence in 1991 to the strategic initiatives that built a tech-forward infrastructure. The session underscores the development of Estonia's digital education system, featuring innovative platforms such as Clanbeat and eKool. […]
Innovation and entrepreneurship are major drivers of competitiveness and productivity. Ideas and entrepreneurial minds are what businesses and governments endeavor to capture and retain to pursue innovation; however, as identified in an OECD report in 2023, a common challenge entrepreneurs and startups face is the opportunity and capability to examine, articulate, and convey their ideas […]
