The service sector is already a significant driver of economic output, growth, and employment in many APO member economies, although there is still plenty of room for improvement because repetitive, face-to-face service operations are especially vulnerable to replacement by AI. Boosting service-sector productivity requires addressing a wide range of policy distortions and investments in human […]
According to reports by McKinsey and CISCO published in 2021 and 2022, damage from cyberattacks will reach approximately USD10.5 trillion per year by 2025, a 300% rise from 2015. Forty-three percent of cyberattacks target small organizations, while 47% of small enterprises are not prepared. It is thus clear that CS is a major concern for […]
Innovation is regarded as a major determinant of long-term economic growth and productivity improvement. Besides the R&D efforts of corporations and research and educational institutes, innovation driven by entrepreneurs and startups is considered closer to market demand and customer needs and thus crucial for technological and economic development. The benefits of innovation and entrepreneurship are […]
The management of ideas and knowledge is crucial for innovation as well as productivity. Knowledge is perceived as a key factor of production. Knowledge management (KM) is a discipline focused on ways that organizations create and use knowledge. Implementation of KM initiatives is to enhance individual, team, and organizational capability in delivering the services and […]
In the postpandemic era and with other ongoing changes, public-sector officials must broaden their skills, strengthen management systems, and enhance performance by supporting new productivity initiatives. Strong leadership is an essential component to solve the problems and challenges faced by the public-sector organization, as well as its complexity (Lyndsay, C. University of Strathclyde, 2020). Over […]
