The new second edition of the APO Knowledge Management Facilitators’ Guide (KMFG) reflects the updated APO KM Framework, ISO 30301 Knowledge Management Standard, and Industry 4.0 smart technology adoption. The five revised modules show how to navigate the transition to a digital society, manage change and knowledge, and remain agile, sustainable, and productive. The updated 42-item KM Assessment Tool in the KMFG Appendix is invaluable for KM consultants serving public- and private-sector clients in different socioeconomic settings.
After publication of the APO’s Knowledge Management Tools and Techniques (KMT&T) in 2010, information access expanded dramatically, the ISO 30401 Knowledge Management Standard was issued, and KM approaches to productivity gains evolved. The revised KMT&T reflects those changes. It explains the top 20 tools for starting KM; contains current website references, video links, and document templates; and answers FAQs on KM practices. The new edition of KMT&T shows how productivity-focused KM can benefit all types and sizes of enterprises today.